Chatbots for Travel Industry: Be There for Your Customers 24 7

travel chat bot

FCM, a global player in the travel management industry, launched its AI chatbot application named Sam which provides travel assistance at every stage of the trip. Hipmunk’s chatbot product, Hello Hipmunk, is chat interface that enables a user to send its Hipmunk chatbot questions or comments like, “Can you find me a hotel for June? ” or “Send me flights to Boston for this weekend.” The Hipmunk will respond with recommendations that it has pulled from various airline, hotel, or other travel sites. The company, which now has a team of over 50, was co-founded by Reddit Co-Founder Steve Hoffman. ‍Engati provides an intuitive platform that is easy to use, even for those without programming knowledge. In-house experts are available to guide you through the platform and showcase how Engati can offer unique solutions for your travel business.

travel chat bot

But as mentioned before, being a digitally forward industry, travelers no longer have to visit the agencies to book a travel package or a flight ticket. With the power of the internet and now, travel chatbots, an individual can get the answers to the same pre-travel questions(see above) or more within a few minutes. A Travel chatbot can essentially act as a virtual travel agent, offering personalized suggestions based on the user’s preferences, answering FAQs, and even accepting bookings and making travel reservations. If a bot ever encounters a situation it’s not equipped to handle, it can easily pass off the inquiry to a human agent. Chatbots deployed by credible businesses like Southwest Airlines, Expedia, Emirates Vacations, etc. have already implemented chatbots to streamline their operations and provide seamless customer service.

a chatbot

Industries like Airlines, Food services, Real estate, and health care use these AI bots all the time to offer their customers a resourceful and interactive service. It not only makes things easier for the customer but also greatly benefits the company that uses it. There are several specific steps that players in the travel industry can take internally to prepare for the transition to a chatbot strategy.

  • Multi-lingual bots are powered by NLP (Natural Language Processing) engines such as Google’s Dialogflow and IBM Watson.
  • When using mCommerce platforms – which is what travel companies often are – users must be sure that their payment details or passport information will stay safe.
  • Starting with planning and booking according to a company’s travel policy, it provides the analytics and enables team to drag all the receipts right into the company’s expense management system.
  • There are easy shortcuts to copy the link to share it with co-travelers, print it out, or even export it to Google Maps.
  • However, Pitchbook suggests that it has received roughly $4.5 million in funding from angel investors.
  • The company claims that within two-and-a-half months of its launch, GReaTa exchanged over 175,000 messages.

This may further increase reach to millennials, the most frequent of social media users, and the most willing to travel than generations before them. Its chatbot will then respond with a full trip itinerary, with clickable links to hotel and flights recommendations, which can then be approved and adjusted by the user. This seems to travel chat bot be based on an approach similar to recommendation engines in media and other sectors. Once a trip is booked through the app or website, a user can then send a voice or text message to request travel adjustments, such as cancellations. Mezi will then search the web and respond with links to hotels that match the user’s preferences.

Detailed TOC of Global AI Chatbot Market Research Report, 2023-2030

The high adoption of advanced technology and the presence of large players in this region are likely to create ample growth opportunities for the market. One of the key factors is the high demand for travel in the U.S., which has resulted in a higher need for pilots. This has been exacerbated by pilots from other countries, such as Canada, applying to fly in the U.S. due to the increase in wages.

travel chat bot

We’ve already covered the basic principles for designing chatbots, and now we want to focus on the use of the technology in travel tech. Besides, with a wide range of DIY building platforms, you can even create a simple chatbot by yourself. Now that you are aware of the main steps of chatbot development, it is time to find out about chatbot development costs.


While HelloGBye can be accessed online, it is only available as an app on IOS devices. According to a press release, the app will replace the need for the card company’s AskAmex service, a similar AI concierge which was in its piloting stage. Just like us, every bot is different and has its own way of working and organizing. So here’s a list of a few bot types you can choose from according to your business needs and customer demands. With SendPulse, you can add a signup widget to your website and help your audiences join the bot in two clicks.

travel chat bot

Edward Russell, editor of Skift publication Airline Weekly, reported regional airlines are hardest hit by pilot shortages. Russell added that crews were leaving regional carriers for jobs at major airlines faster than the regionals could replace the departed staff. Jason Ambrosi, president of the Air Line Pilots Association, has cited inadequate pay as one factor for staffing shortages. Helane Becker, a Cowen financial analyst who covers airlines, estimates that roughly 10,000 pilots have left the industry since the start of the pandemic. Moreover, officials at budget carrier Allegiant Air said in July that the U.S. aviation industry is short about 17,000 pilots this year, a number that could double by 2032.

As a Travel Agency, why would you need one?

Let’s explore some of the most useful use cases for chatbots within travel and hospitality. Let’s imagine you have a local tour agency arranging tours to the USA and UK. You want to keep your customers informed about the COVID situation in these countries and keep them inspired about the journey. You’re probably wondering how to get people to use your travel chatbot, and the good news is that it is pretty easy to do. There are at least three ways to pick the one that matches your audience profile. Automate your email inbox with canned responses directing users to the chatbot to resolve user queries instantly.

It provided answers based on information from our past news coverage and research, and we also conducted further reporting. Travel chat bots can be used to create an unprecedented level of growth in the dynamic customer-centric travel and tourism industry. The organizations that succeed in tomorrow’s travel landscape will be those that place their customers first today. Chatbots for travel agencies are the future to carry on the technological revolution in the travel industry. And of course, chatbots help eliminate the task of googling everything around the future trip-to-be.

This drives us to provide you with custom or syndicated research reports. The report focuses on the AI Chatbot market size, segment size (mainly covering product type, application, and geography), competitor landscape, recent status, and development trends. Although it still has a long way to go till it can completely replace humans, these AI bots are still doing a great job in bringing in customer satisfaction. And these friendly bots used in the travel industry are also referred to as travel bots.

Snapchat rolls out chatbot powered by ChatGPT to all users – CNN

Snapchat rolls out chatbot powered by ChatGPT to all users.

Posted: Thu, 20 Apr 2023 07:00:00 GMT [source]

The new production plant is a major step in Joby’s quest to begin commercial passenger service in 2025, but the company has a lot more work to do to obtain certification from the Federal Aviation Administration. Although the U.S. airlines are continuing to make progress in their recovery from the pandemic, the industry is grappling with an ongoing pilot shortage. Across industries, providers are meeting the demand by offering almost anything on Earth through the effortless click of a button. In 2022, it is futuristically easy to acquire groceries, stocks, taxis and entertainment. This will also help in increasing customer loyalty and customer lifetime value.

The company’s CTO, Henry Shi, previously served as a software engineer at Google, where he assisted in the launch of Youtube’s Music Insights. The feature aggregates viewing information from all videos that the artist has uploaded, as well as videos from their profile that have been copied and reuploaded by fans. Music Insights then generates a dashboard for the artist, which offers easy to understand fan demographics. This dashboard includes a list of tour suggestions, made up of cities that hold the highest viewer population. We are looking for guest bloggers ready to share digital marketing insights learned from hands-on experience. The company claims that within two-and-a-half months of its launch, GReaTa exchanged over 175,000 messages.

This article compares five companies that are using chatbots to assist customers in planning their next getaway. It acts as a virtual travel agent and shows all the valuable and relevant information about the planned destination. In addition, based on the traveller’s travel chat bot needs, a travel chatbot provides the latest details about the destination. When it comes to searching for information or assistance, nothing beats the simplicity of asking a simple question, in your own words, and receiving the exact answer you’re seeking.

Perspective How to deal with an airline or hotel chatbot — and how … – The Washington Post

Perspective How to deal with an airline or hotel chatbot — and how ….

Posted: Wed, 12 Oct 2022 07:00:00 GMT [source]

At the beginning of its existence Oscar was able to answer just 7 percent of customer questions, but now it can respond to more than 73 percent of them. If you want to stay ahead of competitors, provide customers with a high-quality customer experience, and keep them engaged, your travel business needs a travel chatbot. Many travelers are going to another country searching for an authentic experience. If you’re going to provide travelers with local recommendations on restaurants with local cuisine, festivals, and other activities, a local insider chatbot will be the best choice.

travel chat bot

The easier one would be building a bot that doesn’t include NLP and uses predefined questions and answers., for instance, uses templates with pre-translated questions and replies that allow hotels to chat with customers in 42 languages. Irish chatbot Dorothy facilitates booking rooms in one of 40+ hotels available on Allora. Dorothy is a cross-platform bot that operates on Facebook Messenger, WhatsApp, Viber, Telegram, etc.

Hipmunk has also won two Webby awards, and is nominated for a third, in the travel category for its excellence and variety of tools. In 2016, the company was acquired for $58 million by Concur Technologies, a travel expensing platform. It is unclear how much Concur paid for the acquisition, but in a press release, the company said Hipmunk will still continue to run as its own service. However, Concur plans to integrate Hipmunk’s search technology on to its company oriented business-trip oriented platform. Now let me demonstrate how to get started with Engati, a chatbot building platform, and build or try a template of travel bots for your travel business. Chatbots can help users search for their desired destinations or accommodation and compare the results.